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    Team Lead, Technical customer support

    Full-Time
    , Thailand
    Posted: August 30, 2024
    Position Details

    Responsibilities


    • Develop effective service strategy based on time to time requirement of market requirement. Develop sound and profitable service business model
    • Ensure customer calls are responded and closed as per agreed SLAs.
    • Develop/implement good and effective systems to take care of field service, service support, warranty management, claims management, training, TCS Admin, spares margin and price list
    • Ensure proper spares inventory is maintained by service providers/technicians, coordinate with Supply Chain team to maintain optimum inventory of spares.
    • Ensure customer delight through quick and quality response to customer complaints through service franchisees/distributors/own employees as per the organization policy.
    • Ensure propoer warranty administraiton and keep warranty cost on lower side
    • Ensure good retention of service providers by providing them decent ROI
    • Ensure all costs are maintained as per the agreed budgets
    • Ensure complete team follows safety processes and there are no accidents
    • Regular review of TCS and sales team and solve all operations problems and develop his team to grow in the organization
    • Help marketing to launch new equipment's
    • Develop new markets for service business
    • Generate agreed service revenue


    Skills Required


    • Good knowledge and experience of handling electro-mechanical equipment's Experience on managing after sales service, Service business development, field call management, 3rd party management, team management, team player, good interpersonal skills, good patience and customer focused, service selling experience.
    • B.E. (Mech/Elect) - Graduate engineer with 12 to 15 yrs




    Skills
    Sales
    Business Development
    Mechanical engineering
    Interpersonal Skills
    Supply Chain

    Functions
    Engineering

    Job Overview

    Job Type:

    Full-Time


    Company

    Solenis logo

    Solenis

    7 active jobs

    Industry:

    Other

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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