Develop effective service strategy based on time to time requirement of market requirement. Develop sound and profitable service business model
Ensure customer calls are responded and closed as per agreed SLAs.
Develop/implement good and effective systems to take care of field service, service support, warranty management, claims management, training, TCS Admin, spares margin and price list
Ensure proper spares inventory is maintained by service providers/technicians, coordinate with Supply Chain team to maintain optimum inventory of spares.
Ensure customer delight through quick and quality response to customer complaints through service franchisees/distributors/own employees as per the organization policy.
Ensure propoer warranty administraiton and keep warranty cost on lower side
Ensure good retention of service providers by providing them decent ROI
Ensure all costs are maintained as per the agreed budgets
Ensure complete team follows safety processes and there are no accidents
Regular review of TCS and sales team and solve all operations problems and develop his team to grow in the organization
Help marketing to launch new equipment's
Develop new markets for service business
Generate agreed service revenue
Skills Required
Good knowledge and experience of handling electro-mechanical equipment's Experience on managing after sales service, Service business development, field call management, 3rd party management, team management, team player, good interpersonal skills, good patience and customer focused, service selling experience.
B.E. (Mech/Elect) - Graduate engineer with 12 to 15 yrs
Skills
Sales
Business Development
Mechanical engineering
Interpersonal Skills
Supply Chain
Functions
Engineering
Job Overview
Job Type:
Full-Time
Company
Solenis
7 active jobs
Wilmington, DE
Industry:
Other
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