Logo
  • Pro Profile
  • Jobs
  • Career
    Career PathwayGrowthEducationInspirationPersonality
    Jobs & IndustriesJob SearchResume & PortfolioSalaryWell-being
  • Education
    Online CoursesMasters Programs
  • Resume Builder
  • Corporate Users



  • Jobcadu Logo

    Best career platform for job search, recruitment, career assessment & education

    10,000+

    Jobs

    Jobs Functions

    Administration & Office

    Marketing

    Customer Service

    Information Technology (IT)

    Accounting & Finance

    Human Resources & People

    Production & Supply Chain

    Engineering

    For Job Seekers

    Jobs

    Resume Builder

    Education Resources

    Resume Resources

    For Corporate Users

    Post Jobs

    Pricing

    Resources

    About Us

    Terms of Use

    Privacy Policy


    © 2025 Jobcadu. All rights reserved

    Team Lead, Technical customer support

    Full-Time
    , Thailand
    Posted: August 30, 2024
    Position Details

    Responsibilities


    • Develop effective service strategy based on time to time requirement of market requirement. Develop sound and profitable service business model
    • Ensure customer calls are responded and closed as per agreed SLAs.
    • Develop/implement good and effective systems to take care of field service, service support, warranty management, claims management, training, TCS Admin, spares margin and price list
    • Ensure proper spares inventory is maintained by service providers/technicians, coordinate with Supply Chain team to maintain optimum inventory of spares.
    • Ensure customer delight through quick and quality response to customer complaints through service franchisees/distributors/own employees as per the organization policy.
    • Ensure propoer warranty administraiton and keep warranty cost on lower side
    • Ensure good retention of service providers by providing them decent ROI
    • Ensure all costs are maintained as per the agreed budgets
    • Ensure complete team follows safety processes and there are no accidents
    • Regular review of TCS and sales team and solve all operations problems and develop his team to grow in the organization
    • Help marketing to launch new equipment's
    • Develop new markets for service business
    • Generate agreed service revenue


    Skills Required


    • Good knowledge and experience of handling electro-mechanical equipment's Experience on managing after sales service, Service business development, field call management, 3rd party management, team management, team player, good interpersonal skills, good patience and customer focused, service selling experience.
    • B.E. (Mech/Elect) - Graduate engineer with 12 to 15 yrs




    Skills
    Sales
    Business Development
    Mechanical engineering
    Interpersonal Skills
    Supply Chain

    Functions
    Engineering

    Job Overview

    Job Type:

    Full-Time


    Company

    Solenis logo

    Solenis

    7 active jobs

    Industry:

    Other

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

    Similar Jobs

    DKSH

    DKSH

    11 months ago

    Assistant Manager Product Management (General Lab)

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Sales
    Engineering
    Electrolux Group

    Electrolux Group

    11 months ago

    Performance Test Technician DC

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Interpersonal Skills
    Engineering
    AirAsia

    AirAsia

    10 months ago

    Quality Assurance Engineer

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Interpersonal Skills
    Engineering
    MARS

    MARS

    12 months ago

    Site Support Manager (Utility & Facility) - Pak Chong based

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Mechanical engineering
    Engineering
    Siemens Energy

    Siemens Energy

    11 months ago

    SGT-800 Technical Field Advisor (Mechanical Gas Turbine Service Engineer)

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Mechanical engineering
    Engineering
    Absolute Clean Energy

    Absolute Clean Ene...

    12 months ago

    Mechanical Engineer

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Mechanical engineering
    Engineering
    Hitachi Energy

    Hitachi Energy

    11 months ago

    Senior Design Engineer

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Mechanical engineering
    Engineering
    Electrolux Group

    Electrolux Group

    11 months ago

    Product Care Engineer

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Mechanical engineering
    Engineering
    DKSH

    DKSH

    12 months ago

    Executive Technical Sales (General Lab)

    No experience
    Bangkok, Thailand

    Salary

    Let's discuss

    Skills & Functions

    Sales
    Engineering
    Thai Nippon Steel Engg & Construction

    Thai Nippon Steel ...

    11 months ago

    Senior Mechanical Engineer (Rotating, Static)

    No experience
    Thailand

    Salary

    Let's discuss

    Skills & Functions

    Interpersonal Skills
    Engineering