JOB DESCRIPTION
Managing the store team, you will focus on driving sales and maximizing store profitability, while providing industry leading service on the high street. You will continue to exceed your stores KPIs and maintain the company standards while following company guidelines. Most importantly you will represent the business in the most professional manner.
Customer Service
- Maintain customer retention by providing first class service.
- Deal with enquires and complaints and resolving the issue/request.
- Drive consistency within your internal teams to achieve the highest service levels.
- Have a strong understanding of the Customer Service measuring programme- Observation Checklist
Sales
- Ensure that targets are achieved and, where possible, exceeded.
- Analyse Oracle reports- Wall Sales Report, Brach Review Report, Top Sales Report, etc, to assist you in making key sales decisions.
- Manage in store devices in order to capitalise on a wider range of products.
- Confident use of the Trade Review Report to analyse Footfall, Average Transaction Value and conversion, applying this to the store environment.
Visual Merchandising
- Following a weekly brief, ensure that this is applied to your store and maintain high visual standards.
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Making sure that all new product and advertised product is all visible and in the correct locations.
- Ensure mannequins, displays and windows are updated in accordance with Visual Merchandising guidelines.
Training & Development
- Develop existing team members and encourage progression within the company.
- Hold regular training meetings within store, making sure the team around you are able to maintain the high standards required.
- Keep track of internal progression, ensuring all personnel complete the relevant E-Assessments.
Job Requirements:
- At least 5 years working experience in retail operation
- Strong proficiency in English (written & verbal)
- Open to relocating to various store locations
