Store Manager

 RESPONSIBILITIES

Team Management and Development

• Grow and develop your team through regular coaching and feedback. Identify their strengths and development opportunities and partner with the relevant departments to create meaningful individual development plans
• Identify, recruit, and develop talent, securing succession plans
• Manage and inspire the team to drive the business and create innovative solutions, creating an encouraging, empowering, positive, and motivating environment
• Organize the team and shop floor coverage in an effective manner to meet the changing business needs
• Provide support and guidance to new joiners, ensure their onboarding path is fully completed so their integration to the company is positive
• Communicate with passion and inspire the team on company messages and information during morning briefings, training, one to one meeting

Client Experience

• Lead from the front, role modelling the way to connect with clients and coaching the team on the selling ceremony “in the moment”
• Manage the customer flow through effective forward planning and reactive organization to ensure each client is given the correct level of service and no client is left unattended or unacknowledged
• Build a client centric mindset within the store which focuses on always exceeding the client expectations
• Develop client database by optimizing data quality and quantity
• Train and develop the team to be confident on their after sales knowledge

Business Development

• Grow the top line sales of the store, identifying opportunities and maximizing potential
• Develop, define and implement relevant and tangible action plans in line with company’s needs and expectations
• Focus on category development within the store, collaborating with all the relevant functions to ensure each category potential is maximized
• Build, grow and develop a loyal client base, utilizing all available tools and opportunities
• Acts as a brand promoter, networking and creating awareness through representation of the brand at local activities
• Connect with internal and external peers in the market to create an effective collaborative network
• Understands external competitive landscape and market trends and is constantly taking steps to increase knowledge and awareness
• Proactively share market insights and opportunities with business stakeholders
• Monitor business performance, results and audits and develop actions as needed

Operations

• Maintain a thorough understanding of policies, standards and procedures, ensuring they are communicated and implemented
• Ensure the flawless implementation and adoption of the Retail tools and assets for FOH and BOH client and user experience
• Maintain inventory and be accountable for inventory management and accuracy
• Ensure that all store processes and procedures are harmonized in order to provide best in class client experience including;
• All Health & Safety matters are adhered to
• Store Facilities are maintained
• Grooming Guidelines are respected
• Effective collaboration between front and back of house teams and activities
• Additional duties and management responsibilities as required

Key Requirements

• Proven experience within a similar environment leading diverse people to success
• Effective communication and interpersonal skills, valuing, and amplifying diversity
• Leads with empathy and curiosity to listen and understand
• Strong and demonstrable commercial acumen
• Ability to be agile, creative, and commercial in solution development
• Passionate and knowledgeable about our product and the industry
• A Client centric mindset with a passion to exceed expectations
• A committed Team Player, able and willing to collaborate with various stakeholders
• A deep interest in Fashion, Art, and Culture
• Fluent in English