Senior Service Delivery Manager

About the job

• Design high level architecture which base on mobile application, internet banking or relavant
• Project Management as required on initiatives of each squad to delivered on time, within budget, and actively tracked
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint of squads under management
• Reporting on project progress
• Facilitation of Stakeholder review meetings
• Creation of project artefacts (PR, RFP, PID, Business Requirements, Functional Requirements, use case, Flow charts, PSAP etc), in various formats, for any initiatives related to backlogs of squads under management
• Support test creation/execution/Management when required
• Peer review of any artefacts to ensure no gaps in requirements nor any ambiguity within the artefacts and providing relevant feedback for staff development
• Provide training to others on new solutions as needed with stakeholders during the visioning and concept development of a product
• Support and mentor junior members of the team
• Management of product backlog in terms of elaboration and grooming of items, making sure items are clear and understandable.
• Provide input to estimations on projects based on Business Requirements
• Provide input and recommendations regarding hardware and capacity of channel systems to ensure future needs are met
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Accountable to ensure that services under responsibility remains within target Service Levels (SLAs, uptime) and issues that may arise are promptly resolved with appropriate corrective and preventive action plans

Qualifications:

• Degree in Engineering, MIS, Computer Science, or related fields.
• At least 10 years of experience in software development / project management
• Knowledge of banking products or Banking / Financial Industry would be advantages.
• Good communication around issues and opportunities – get things done, make things happen
• Collaborating with business users and Building a personal relationship
• Analytical skills and the ability to see the connections between layers of business operations
• Ability to consult management and engineering teams with technical advice

Experience & Skills:

• Agile Methodology
• Software Process Development Life Cycle (classic or agile methodology) and document life cycle management
• IT Architecture, IT Governance, Application, Digital Security, Data Management, Quality Assurance, Vendor Management and Cloud Computing
• Experience in Front Experience / Digital Platform such as internet / mobile banking application (iOS / Android)
• Experience in APIs, Middleware , Backend Integration