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    Senior Service Delivery Manager

    Hybrid
    , Thailand
    Posted: August 21, 2024
    Position Details

    About the job

    • Design high level architecture which base on mobile application, internet banking or relavant
    • Project Management as required on initiatives of each squad to delivered on time, within budget, and actively tracked
    • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint of squads under management
    • Reporting on project progress
    • Facilitation of Stakeholder review meetings
    • Creation of project artefacts (PR, RFP, PID, Business Requirements, Functional Requirements, use case, Flow charts, PSAP etc), in various formats, for any initiatives related to backlogs of squads under management
    • Support test creation/execution/Management when required
    • Peer review of any artefacts to ensure no gaps in requirements nor any ambiguity within the artefacts and providing relevant feedback for staff development
    • Provide training to others on new solutions as needed with stakeholders during the visioning and concept development of a product
    • Support and mentor junior members of the team
    • Management of product backlog in terms of elaboration and grooming of items, making sure items are clear and understandable.
    • Provide input to estimations on projects based on Business Requirements
    • Provide input and recommendations regarding hardware and capacity of channel systems to ensure future needs are met
    • Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
    • Accountable to ensure that services under responsibility remains within target Service Levels (SLAs, uptime) and issues that may arise are promptly resolved with appropriate corrective and preventive action plans


    Qualifications:

    • Degree in Engineering, MIS, Computer Science, or related fields.
    • At least 10 years of experience in software development / project management
    • Knowledge of banking products or Banking / Financial Industry would be advantages.
    • Good communication around issues and opportunities – get things done, make things happen
    • Collaborating with business users and Building a personal relationship
    • Analytical skills and the ability to see the connections between layers of business operations
    • Ability to consult management and engineering teams with technical advice


    Experience & Skills:

    • Agile Methodology
    • Software Process Development Life Cycle (classic or agile methodology) and document life cycle management
    • IT Architecture, IT Governance, Application, Digital Security, Data Management, Quality Assurance, Vendor Management and Cloud Computing
    • Experience in Front Experience / Digital Platform such as internet / mobile banking application (iOS / Android)
    • Experience in APIs, Middleware , Backend Integration



    Skills
    Computer Engineering
    Agile methodology
    IT Governance
    MIS

    Functions
    Information Technology (IT)

    Job Overview

    Job Type:

    Hybrid


    Company

    TTB Spark logo

    TTB Spark

    49 active jobs

    Industry:

    Banking & Finance

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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