Responsibilities

• Requirements Gathering & Analysis: Collaborate with stakeholders to understand business requirements, challenges, and objectives. Translate business needs into detailed user stories and technical requirements.

• Solution Design: Work with Salesforce architects and developers to design scalable and efficient Salesforce solutions that align with best practices.

• System Configuration: Collaborate with Salesforce developers or stakeholders to perform the configuration such as roles, profiles, validation rules and flows on the system to achieve the business needs.

• Project Leadership: Lead cross-functional teams in delivering Salesforce implementations, enhancements, and integrations, ensuring alignment with the project scope and timeline.

• Stakeholder Management: Serve as the primary point of contact for business users, providing clear communication, managing expectations, and ensuring alignment between business goals and technical deliverables.

• Testing & Validation: Create and execute test plans to ensure that solutions meet business needs and requirements. Oversee User Acceptance Testing (UAT) and provide support during deployment.

• Documentation: Maintain comprehensive and in detail documentation of system design, requirements, process flows, and user manuals for Salesforce solutions.

• Training & Support: Develop and deliver training programs and materials for end-users to ensure smooth adoption of new systems and features.

• Continuous Improvement: Identify opportunities for business process improvements, leveraging Salesforce functionality to drive automation and efficiency.

• Compliance: Ensure that all Salesforce implementations are compliant with relevant data security, privacy, and industry-specific regulations.

Mandatory :

• Education: Bachelor’s degree in Business, Information Systems, or related field (Master’s degree preferred).

• 3-5+ years of experience as a Business Analyst, with at least 3 years focused on Salesforce implementations.

• Deep understanding of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and other Salesforce products.

• Experience with Salesforce Financial Services Cloud is a plus.

• Experience with Banking business is a plus.

• Proven experience in leading large-scale Salesforce implementations and integrations.

• Certifications: Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Business Analyst certifications preferred.

• Excellent command of English

Skills:

• Strong knowledge of Salesforce platform, capabilities, and customizations.

• Excellent analytical, problem-solving, and communication skills in English.

• Ability to manage multiple projects and stakeholders simultaneously.

• Experience with agile methodologies and tools such as Jira, Confluence, or equivalent.

• Proficiency with data analysis, reporting, and dashboards in Salesforce.

• Ability to adapt and work effectively across different time zones.

Key Competencies:

•Strategic thinking with a strong focus on results.

•Excellent interpersonal skills to collaborate across teams.

•Ability to translate complex technical issues into business-friendly language.

•Leadership skills to drive project outcomes and mentor junior team members.