Responsibilities:

• Instills an uncompromising culture among all the retail teams towards upholding the image of the brand through VM Merchandising, Boutique Maintenance and Staff Grooming.

• Nurtures good relationships with landlord, PR, Media and local public authority (if applicable)

• Partners proactively and closely with the Visual Merchandising Team to ensure that window and in-boutique displays consistently reflect the essence of the seasonal collection and are in accordance with the Chanel image.

• Understands the philosophy/principles behind the Boutique constellation project and instills in the retail teams this understanding, as well as proposes ways to best adapt the project to local specifics.

• Fosters a culture of excellence in the retail teams: ensures that retail team members are engaged, motivated and perform their duties in accordance with the Chanel vision and mission. Has a good handle on retail manpower needs and works closely with HR in making hiring decisions and proactively help to find and retain talent.

• Influence Boutique Managers to become inspirational leaders and brand advocates through mentoring, coaching and being positive role models.

• Devise succession planning for the retail teams in the short and long term.

• Drives Boutique Management to adopt a client-centric culture within the boutiques to champion customer engagement to develop long-lasting relationships with clients.

• Considers the impact of an Omni-Channel environment on client and service experience

• Works proactively with the Marketing Team to analyse customer trends, visits, purchases and other behavior, and communicate with Boutique Management the findings.

• Ensure all customer service complaints and/or merchandise complaints are handled expeditiously and according to guidelines.

• Works closely with the Product teams to ensure that each boutique is stocked with an appropriate depth and width of merchandise that is relevant to the profile of the boutique’s clientele.

• From a product strategy point of view, reinforces, in co-operation with the Product and Learning teams, the inspiration of every collection and inspires the boutique team to have a positive mindset towards new products, ideas and inspirations.

• Partner with Supply Chain as needed to obtain improvements in “speed to shop-floor” process.

• Works with Boutique Managers to ensure success of Strategic Execution by managing Qualitative and Quantitative KPIs (Clients, Sales, Service, Style Expertise etc) as furnished by Fashion General Manager.

• Continuously seeks Retail Improvements that benefit Client and Employee experience by keeping abreast of Retail innovation and other best practices.

• Oversees from a country/territory perspective that each boutique maximizes staff strength according to traffic demands and trading patterns.

• Ensures all operational procedures regarding sales, discounts, transfers, stock adjustments and all policies are followed. Partners Finance Department to regularly review internal controls with regards to protection of company assets and prevent losses.

• Updates and maintains the Boutique Operations Manual in collaboration with various departments

• Forms close partnerships with the W&FJ Division, and the relevant divisions (IT, Finance, ODHR, Logistics, Communications) as well as within the Fashion division (VM, Marketing, Product, PR, Training) to best execute and achieve business objectives. Especially with Learning and Development partners in Boutique Staff development and with Marketing teams in ensuring client objectives, services and strategy are properly deployed in the boutiques.
  
  
  

Qualifications:

• At least 8 to 10 years of retail management experience managing the operations of an international luxury retail brand in Thailand

• Future-oriented strategic vision and acumen, with the ability to communicate the company’s vision and to obtain buy-in from staff.

• Agility and adaptability to lead the Retail team in a VUCA (Volatile, Uncertain, Chaotic, Ambiguous) business environment

• Results oriented, with strong resource allocation skills

• Enthusiastic, energetic, and ability to create an environment that demands high standards, yet also fosters a highly positive employee attitude

• A progressive management style and develops people effectively

• Well-developed interpersonal skills to be able to work in people-centric business

• Fluency in English