Responsibilities
- System Administrator of Cloud and DC Services infrastructure based on VMware ESXi technologies (VMs, vFW, storage, network)
- Deploy, maintain and lead the implementation of Cloud solutions across multiple public cloud offerings, e.g. AWS, Google Cloud and Microsoft Azure
- Manage Network, Security and WAN/Internet Service Operation and Maintenance.
- Technical Consultant for customer’s system infrastructure.
- Manage and maintain infrastructure monitoring system.
- Perform change configuration of system and network equipment
- Provide remote support and/or remote maintenance of cloud service infrastructure.
- Provide technical support/guidance for client side problem related to customer
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
- Maintain system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Technical Consultant and Solution design for system infrastructure, monitoring and Cloud services.
- Follow ITIL defined processes such as incident, problem and change management that are established within the organization
- Operation and service process development/improvement
- Support to make new cloud related services and provide service training to sale/presale.
- Work as part of a team to provide 7x24 support when required
Qualifications
- Bachelor degree in Computer Science, Computer Engineering or any related fields
- 3 - 10 years’ experience in IT/Network/Engineering Technical support or Cloud Platform(s), cloud adoption, including application readiness assessment, prototyping of new environments, server builds, data migration, performance tuning of cloud environments.
- Able to understand customer contracts, Service Level Agreement and Scopes of work.
- Technical knowledge and experience requirements
- Cloud based solution
- Experience with below product;
-Public and Private Cloud infra (AWS, Azure, Google, Vmware (VSphere, VSAN), Nutanix etc.)
-Backup system (Veeam, Symantec)
-Monitoring system (ManageEngine, PRTG, Solarwinds etc.)
-Cisco router and switch (CCNA, CCNP)
-Firewall and VPN (Palo Alto, Cisco ASA, Fortigate etc.)
- Hand-on experience in design/implementation/manage/consult Public Cloud (Azure) IaaS, PaaS, SaaS
- Virtualization and VMware within a large enterprise.
- Experience in monitoring system, backup/recovery system.
- Experience in cloud governance such as policy, compliance
- Knowledge of Windows based systems including Hardware, software, networking and storage
- Knowledge of LAN/WAN solutions, include experience with Cisco routers and switches, Internet firewalls, VPN
- Basic knowledge of Database (Oracle, SQL) and SAP
- Extensive Troubleshooting and analytical skills and solid understanding of production support processes
- Initiative, self-supervised, self-motivated and highly responsible with the ability to work under pressure
- Well-organized, able to plan projects and maintenance initiatives, track and report to milestones.
- Strong communication (oral, listening and writing) skills in languages requested (Thailand and English. Japanese will be a great plus.)
- Good documentation skills.
- Good communication and interpersonal skill
- Service mind, positive thinking and “CAN DO” attitude
- Certification in VMware, AWS, Google Cloud Platform, Azure will be an advantage. (Other cloud-related certification also a plus.)
- Working Location: Hybrid
