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    SEA Travel Product Design Leader

    Hybrid
    Bangkok, Thailand
    Posted: August 1, 2024
    Position Details

    Key Responsibilities

    • Collaborate on design standards, ensuring product competitiveness and profitability.
    • Conduct research and benchmarking for all new products.
    • Manage product portfolio, catering to diverse customer needs.
    • Identify and address product gaps across destinations and themes.
    • Analyze product design impact on metrics (search traffic, inquiries, bookings).
    • Oversee product lifecycle from development to operation.
    • Organize product familiarization trips for team & agents.
    • Collaborate with marketing, sales, and business development on product effectiveness.
    • Stay updated on travel trends and share knowledge internally.
    • Manage supplier selection for multiday itineraries.
    • Oversee product selection for high-value tenders and agent renewals.
    • Champion Discova products to sales teams and agents, highlighting competitive advantages.
    • Conduct regular product training for sales teams.
    • Partner with overseas teams to understand B2B customer needs.
    • Manage and maintain product contracts following "One Best Way" standards.
    • Ensure quality and safety standards during product inspections.
    • Source content, images, and product information for appropriate loading.
    • Timely deliver costings and updates to ensure product accuracy and speed-to-market.
    • Collaborate with the load team to prioritize product loading based on needs and preferences.
    • Maintain accurate attribute tagging for products.
    • Provide product itineraries for sales and product teams.
    • Advocate for "One Best Way" practices within the department for efficiency and effectiveness.
    • Lead the team in achieving strategic business goals.
    • Support team member development and well-being.
    • Build strong internal and external relationships through excellent communication.
    • Be self-directed, motivated, and able to set goals, learn independently, and solve problems.


    Key Leadership Competencies

    • Lead by example in behaviour, attitude, and performance.
    • Provide clear, concise, and timely feedback.
    • Align personally with Discova's values and philosophies.
    • Effectively use Discova Communication Systems and AM Planner and participate in Weekly Business Meetings.
    • Share information transparently to inspire team members.
    • Develop personal development plans for each team member.
    • Coach and mentor team members.
    • Support ongoing training and development of team members.
    • Empower team members through appropriate delegation and training.
    • Develop strategies to improve business results and manage contingencies.
    • Create a supportive, connected, and empowering environment.
    • Demonstrate constructive conflict resolution skills.
    • Create a vision and obtain buy-in from the team.
    • Drive business and team success using the vision and business plan.
    • Set and work to achieve daily goals and deadlines.
    • Communicate daily with the team about individual and team sales targets.
    • Set clear expectations, follow up, and outline consequences.
    • Encourage and assist team members in solving their challenges.
    • Ensure business objectives are met.
    • Conduct monthly one-on-one performance reviews with team members, providing fair, concise, and timely feedback.




    About You

    The Essentials

    • A bachelor’s degree or a minimum of five years' experience in product development and management.
    • Comprehensive knowledge of the travel industry and a thorough understanding of Discova destinations.
    • Fluency in both written and spoken English.
    • Extensive travel to or experience living in our destinations is a strong advantage.
    • A minimum of twelve months' experience in team leadership is required.


    The attributes

    • Excellent problem-solving skills. A proven ability to identify, analyse and resolve complex issues.
    • Customer-focused with a commitment to high service standards, dedicated to exceeding customer expectations and delivering exceptional service.
    • The ability to clearly and concisely communicate ideas and information to a variety of audiences, both verbally and in writing.
    • A keen understanding of business principles (commercial acumen) and the ability to analyse data to inform decision-making through analytical insights.
    • Meticulous attention to detail and strong time/priority management:
    • Excellent interpersonal and presentation skills, with confidence, in a cross-cultural environment.
    • Ability to work independently and collaboratively
    • Strong decision-making and leadership qualities
    • Willingness to travel for business purposes regionally, and when needed, internationally
    • A strong working knowledge of all the core Microsoft Office programs.
    • This position is open for any nationality.



    Skills
    Research skills
    Travel Arrangements
    Travel Planning
    Strategic Planning for Growth
    Destination Management

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Hybrid


    Company

    Discova logo

    Discova

    16 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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