Responsibilities

• Responsible for data preparation of KPI / SLA and reporting of KPI / SLA
• Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
• Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
• Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed.
• Gather details from customers and sometimes service technicians for proper invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing on-time as per the contractual agreements.
• Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms.
• Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections.
• Follow-up on pending items with Logistics / Supply chain team for order delivery status
• Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)
• Archival of the right set of documents for audit and compliance purposes
• Updating ERP regarding Customer Master details, order details, supplies, pricing, etc.
• Gathering information from logistics partners and informing customers regarding availability and deliveries
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc.
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient.
• Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery
• Daily monitoring the assigned orders and exceptions validations
• Proper categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
• Managing any issues, looking for solutions along with all the parties involved
• Work with Local markets to gather rights details or resolutions and also manage escalations, any problems, delays, inconsistencies, etc.
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas.

Qualifications We Seek in You:

Minimum qualifications

• Thai Nationality
• Bachelor’s degree or diploma in accounting or relevant business studies courses
• SAP, ERP experience
• Thai proficient, English conversational skill

Preferred qualifications

• Ability to learn fast and comfortable with ERP systems.
• Stakeholder management
• Any past transition experience (transfer of work to GBS environment) will be added advantage.
• Familiarity with MS office (Excel / Word / Power point) applications