Product training: seasonal trainings and strategic product focused trainings
Culture: induction trainings and Hermès Client Culture
Customer service and sales skills: sales and service ambassador training, sales and service leader training, retail customer experience modules, and trainings for the CRC teams
Soft skills: Training skills to department ambassadors, presentation, and communications skills to retail teams
Identify training requirements and develop training materials to suit each store
Design and develop effective focused training modules for in-store morning briefings and digital training
Strategically plan product training to support the retail teams to drive performances in key metiers
Support store openings, Retail animation and ad hoc event when necessary
Actively participate in training seminars
Training reporting including but not limited to training nomination sheets, training registers, regional training reporting and global training reporting
Be the liaison for Hermès international training department and the regional training team
Contribute feedback and share best practices on product training related topics
Develop effective training programs to improve retail performance
Promote self-learning culture for retail teams to advance learning of Hermès client culture, our products, heritage and know how
Requirements & Capabilities:
Proven experience as a Retail Trainer or similar role
In-depth knowledge of luxury brand standards, products, and client expectation
Fluency in English and Thai, with the ability to deliver sessions in both languages
Passionate about training, extensive product knowledge, and a good understanding of retail trends
Clear and confident presentation and communication skills to ensure productive training sessions
Proficiency in Microsoft Office, especially Microsoft PowerPoint
Able to demonstrate a high level of communication and interpersonal skills, with the ability to multitask
Works autonomously and proactively
Skills
Presentation
MS Office
Product Training
Communication skills
Customer Service
Functions
Sales
Job Overview
Job Type:
Full-Time
Company
Hermès
9 active jobs
Industry:
Other
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