Responsibilities:

• Identify, build, and maintain relationships with internal and external network.
• Transition relationships to carrier providers, customer stakeholders and service providers.
• Provide benchmarking and KPI support with customers
• Partner with stakeholders to gain commitment of project team resources, lead and facilitate project tollgate meetings, customer signoffs.
• Document project scope, communications, and expectations
• Support group methodology, tools, techniques, infrastructure, and presentations
• Track hours of time spent by project, branch, and assignment in accordance with group guidelines
• Assess and manage project risk and resolve project issues and escalate when needed
• Quality checks and review of customer documentation.
• Assist other groups, especially sales and account management teams

QUALIFICATIONS

• High school diploma or Graduate degree or equivalent.
• Minimum 2 years of previous procurement, project management, or transportation experience/ experience in customer service in the logistics or supply chain industry
• Ability to work flexible schedule on occasion, some night and weekend hours may be required
• Ability to travel up to 5% (domestically and/or internationally)/Expected travel for 2 events per year
• Bachelor’s degree from an accredited college or university
• Proficient in Microsoft Office Suite of programs
• Strong stakeholder management and ability to work cross-functionally to effectively influence and partner
• Solid verbal, written and presentation communication skills with the ability to tailor messaging to the appropriate audience
• Solid negotiation and influencing skills
• Ability to multitask and prioritize projects efficiently with strong attention to detail
• Problem solving, analytical, critical thinking skills and ability to make decisions/recommendations
• Knowledge of effective change management techniques
• Values a diverse and inclusive work environment