Process Transformation

Job Highlights

• Project management / Process Improvement
• CRM, Supply Chain, Retail

Main Purpose of this job

To set an overall strategy to improve and optimize processes for the entire organization and support business goals. Respond to rapidly change in customer needs to enable businesses to operate efficiently and effectively as well as seek opportunities for continuous improvement.

Major Tasks / Responsibilities

• Analyze requirements and prioritize critical findings from business and technology perspectives and translate them into business process management to improve business operations with practical and measurable solutions
• Understand business requirements and recommend any potential solutions in terms of people, process, and technology to support business decision and customer need to create new experience with high customer satisfaction
• Set strategic planning, make decision and also provide a highly consultative approach to the stakeholders, scope develop and deliver an end-to-end business case to improve Customer Experience and increase Customer Satisfaction/Engagement
• Initiate and manage all projects related to process & work improvement
• Develop plan, monitoring, update project status report and management report including any critical issues to the related stakeholders.
• Support and encourage working team to design new processes with new technology to support future business expansion in digital era
• Other special assignments

Job Specification

• Bachelor's degree or higher in Industrial Engineering, Computer Science, Information Technology, Operational Research or any related field.
• 5 years up Strong Experience in Process Improvement and Project Management
• Experience in Digital Platform, Retail, Energy industry are preferred
• Thought leadership, experience and track record in executing business transformations, process re-engineering and change management within large enterprises
• Demonstrated “Can-do” attitude and eagerness to learn
• Strong analytical, innovative and logical thinking, problem solving, and problem identification skills
• Good leadership skill, relationship building, interpersonal, communications, and persuasive skills
• Excellent verbal and written communication skills in English and Thai