Position Summary:

Manages pre-sale and/or post-sale technical support activities including assessment of how company products meet customer needs and the preparation of product specifications for development and installation of customized applications/solutions. Establishes and maintains lines of communication with design engineering on issues such as considerations for product reliability. Works with marketing and product managers to define new products and may provide insight from the field back to these groups. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

What you bring to the role:

Established and productive professional individual contributor. Works independently with general supervision. Problems faced are difficult and may be complex. May influence others within the job area through explanation of facts, policies and practices.

Works on moderate to complex projects. Uses company standard policies and procedures to resolve a variety of issues.

Exercises judgment within defined procedures and practices to determine appropriate action. Receives moderate level of guidance. Work is reviewed for soundness of judgment and overall accuracy.

General proficiency with various tools, systems, and procedures required to accomplish the job. May need to consult with Senior/Specialist staff members on some technical issues. A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.