Operational Management: Oversee all aspects of the freight forwarding and logistics operations, including transportation, warehousing, and distribution. Ensure operations run smoothly and efficiently.
Team Leadership: Lead, train, and develop the operations team. Set performance objectives, conduct regular evaluations, and foster a culture of continuous improvement and teamwork.
Process Optimization: Identify areas for process improvement and implement strategies to enhance operational efficiency. Monitor and analyse key performance indicators (KPIs) to drive operational excellence.
Customer Service: Ensure that client requirements are met and exceeded. Address and resolve any operational issues or complaints promptly to maintain high levels of customer satisfaction.
Compliance and Safety: Ensure all operations comply with industry regulations, company policies, and safety standards. Keep abreast of changes in regulations and best practices in logistics.
Resource Management: Optimize the use of resources, including staff, equipment, and technology. Manage inventory levels and operational budgets effectively.
Cross-Functional Collaboration: Work closely with other departments, such as sales, finance, and procurement, to align operational strategies with overall business objectives.
Reporting and Analysis: Prepare and present regular reports on operational performance to senior management. Provide insights and recommendations based on data analysis and operational trends.
Qualifications:
Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field. Advanced degrees or professional certifications (e.g., Six Sigma, PMP) are advantageous.
Experience: Minimum of 8 -10 years of experience in operations management within the freight forwarding or logistics industry. Demonstrated experience in leading teams and managing complex logistics operations.
Strong leadership and team management skills.
Proven ability to optimize processes and improve operational efficiency.
Excellent problem-solving and decision-making abilities.
Proficiency with operations management software and tools.
Deep understanding of logistics processes, industry regulations, and safety standards.
Exceptional communication and interpersonal skills.
Ability to handle multiple priorities and work under pressure.
Skills
Supply Chain Management
Team Management
Six Sigma
Functions
Production, Purchasing & Supply Chain
Job Overview
Job Type:
Full-Time
Company
Elsdon Supply Chain
6 active jobs
Industry:
Import, Export & Logistics
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