Provide excellent support experience to customers via email and live chat.
Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required.
Utilizes proprietary and external tools and resources to identify and resolve customers` inquiries
Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
Understands the technical back end and operations of our project
Improves and expands technical knowledge and familiarity with technical issues to better assist customer
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Possess at least 4 years of a bachelor's degree in any field.
1-2 years overall work experience with 1 year as minimum in customer service role.
Excellent verbal and written communication skills in English and Thai.
Able to relocate to Malaysia.
Able to work on weekends and public holiday.
Skills
Written Communication
Customer Experience
Back-End Web Development
Customer Service
Communication
Direct Access
Functions
Marketing
Job Overview
Job Type:
Full-Time
Company
TDCX
45 active jobs
Industry:
Technology
Ready to Apply?
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