IT Specialist (Touchpoint System Operation)

Job Description:

• Operate the touchpoint system (AD/GPO, Proxy, URL filtering, Radius, VMWare, NAS Storage, SCCM&MECM, Antivirus, DDI, Citrix, IP-Telephony, Citrix, PRTG etc.) including install, configure, troubleshooting in system infrastructure, business workflow and application in MTTR.
• Maintain service infrastructure, Application, Database and Security by performing service health check, regular service backup and preventive maintenance on daily, weekly, monthly and quarterly basis to ensure be able to provide continuous and good performance service as usual
• Monitor service notification, service performance and identify service pain point. To improve the efficiency and quality of service by redesigning, capacity planning for expansion or discontinue low traffic & outdate services.
• Implement initiative project for service enhancement, service optimization, service analytic, service automation to reduce the routine task and improve staff efficiency according to company's goal.
• Perform the service requests and give a consulting, cooperate, and coordinate all stakeholders for the service feasibility and impact, service improvement, service features and business workflow.
• Manage the clients in the company to have standard agents and control the standard configuration with GPO
• Manage the clients in the scope of PCIDSS and ISO27001 to meet the compliance as specified by standards

Qualifications:

• Bachelor’s degree in Computer engineering, Computer science, Information technology, or related field.
• 10-12 years’ experience in System Administration, IT Operations and related field
• Knowledge of AD/GPO, Windows Servers/Client VMWare, NAS Storage, Antivirus & DDI, SCCM & MECM, Proxy & URL Filtering, IP-Telephony, Citrix, PRTG, Office365.
• Basic knowledge of Linux, Networking, LAN/WAN technology
• Experienced in Backup system, restoring, recovering system.
• Any of the following knowledge & skills is a plus: RPA, Python, BI tools, ISO27001, PCIDSS, Batch script
• Good Problem solving, Critical thinking & Decision-making skill
• Able to work efficiently with minimal supervision
• Positive attitude, Teamwork and Service mind.
• Good personality & Strong communication skills.
• Good command in English.