Helpdesk Engineer

Responsibilities

• Serve as the first point of contact for customers and the engineer assistance over the phone or email. 
• One-Stop Services for All customer Need is 24/7 365 days a year. 
• Logs the problems to systems and assign the case to support team. 
• Direct unresolved issues to the next level of support personnel. 
• Follow-up the case and update customer status and information. 
• Pass on any feedback or suggestions by customers to the appropriate internal team. 
• Generate internal & external ticketing system reports daily, weekly, monthly for BU Team & Customer. 

Qualifications

• 0-2 years of work experience in IT-related. (Open for New Graduation) 
• Human relationship and a team player. 
• Analytical, negotiation and problem-solving skills, service-minded, high responsibility 
• Assist in administrative work such as coordinate for supplies, organize for transport. 
• Good communication / interpersonal skills. 
• Good organizational and administrative skills. 
• Proficient in Microsoft Office Suite. 
• Good written and verbal communications skills. 
• Must be attentive to detail, accurate, and able to prioritize multiple tasks in a high pressure, fast-paced environment. 
• Customer-oriented and cool-tempered.