About the role
As a Full-Time Entry-Level Guest Experience Expert - Operator, you will play a crucial role in creating memorable and unique experiences for our guests. Your main responsibility will be to guide guests through their entire stay, ensuring their needs are met and that they have a positive experience with us.
Responsibilities
- Create a safe and welcoming environment for guests by following company policies and procedures
- Maintain confidentiality and protect company assets
- Adhere to quality standards in all interactions with guests
- professionally present yourself through your uniform, personal appearance, and communication
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Address guest concerns and resolve issues promptly
- Collaborate with team members to ensure a seamless guest experience
Qualifications
- High school diploma or equivalent
- Prior customer service experience is a plus
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Attention to detail and problem-solving skills
- Willingness to work flexible hours, including nights and weekends
