Greater China Desk Lead, WSB

Job Description

• Greater China Desk Lead role with responsibility over the inbound corporate business generated across China, HK and Taiwan into Thailand nationwide.
• Remit across both CMB and GB Mastergroup customers and managing a team of Relationship Managers and Relationship Manager Support.
• Desk Lead position to be based in Bangkok, Thailand with oversight across Greater China RMs based in Bangkok, Thailand.
• Proactively conduct the business development and origination activity and tracking new investment from Greater China (inclusive of China, Taiwan and HK) into Thailand, maintain regular connection with home country GRM/GRB, Clients headquarter as well as region and local management team.
• Experience in TMT, T&G, Renewable energy and EV sectors is advantage;
• Act as ambassador to enhance Thailand’s visibility to internal HSBC stakeholders as well as external customers.
• Origination and execution of business initiatives (not limited to roadshow, webinar, collaboration program with relevant regulators/intermediaries, etc.) to enhance the business collaboration between Greater China and Thailand to attract more potential inbound opportunities.
• Manage and responsible for his/her own assigned Greater China portfolio. Closely work with the Support to ensure customer’s smooth transactions/ requests;
• Maintain regular contact / dialogue with Products Partners / Global Relationship Team (GRM/GRB) to explore all potential business opportunities;
• Growing and managing the portfolios of Wholesale Banking borrowing and high value non-borrowing customers in Thailand.
• Deepening existing relationships and monitoring the credit risk associated with the portfolio, within the operating and strategic plans and in accordance with credit guidelines.
• Expanding the Greater China customer base through vigorous New to Bank initiatives.
• Be the First Line of Defend to protect the bank from any Financial Crime Risk, escalate all potential risks / unusual activities to the management
• Client-oriented professional to proactively manage a complex portfolio of clients, becoming a trusted advisor to lead strategic dialogues with clients at a portfolio level through the understanding of specific business requirements and delivering creative and flexible customer solutions.
• Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers' needs.
• Adhere to the consistent application of Group policy and adherence to regulatory, financial, and legal standards to minimize business and reputational risk.
• Ensure responsibility for the delivery of efficient, accurate and timely processing of client’s requests and transactions
• Ensure losses through operational failings are minimized.

Requirements

• Ten years’ GRM/RM experience in Corporate Banking
• Motivated, positive and eager to learn.
• Excellent collaboration skills with internal stakeholders to produce the best outcome for customers.
• Excellent verbal and written communication skills (English & Mandarin- must, Cantonese - good to have)
• Knowledge of the Bank’s operational procedures and systems.
• Proven track record in a client focused environment.
• Experience of working in a teamwork environment.
• Proven experience in identifying and managing the risks, issues and dependencies related to the business and in decision making.
• Customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered.
• An ability to get things done.
• Possess drive and resilience.
• Possess developed interpersonal skills.
• Possess planning, organization, and time management abilities.
• Ability to communicate, identify and analyze customer requirements, provide and sell need-based solutions to customers effectively tertiary qualification in a relevant discipline.