In this Role, you’ll get to:
- Serving as the first point of contact for users seeking technical assistance over the phone, email or chat
- Monitor and respond quickly and effectively to requests received through the IT -Support ServiceDesk
- Troubleshoot, diagnose, and resolve technical system, hardware and/or software issues
- Work through the problem-solving process with users, empowering them to do the same in the future
- Redirect unresolved issues to the next level of support personnel
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Provide feedback on processes and make recommendations on areas to improve
- Working shifts and on call
What you’ll Need to Succeed:
- Customer service
- Helpdesk ticketing systems
- Working independently and as a team player
- A strong desire to learn
- The desire to keep up with the latest technologies and stay ahead of the curve
- Great communication and interpersonal skills; a good sense of humor is always a plus
- The ability to communicate clearly in spoken and written English
- Degree in Computer Science / Computer Engineering or similar
- Fresh Grad are welcomed.
It’s Great if you have:
- Experience with Microsoft 365
- Proficiency with a MAC OS
