Core Responsibilities Of The Job
Guest (i.e., Customer) Experience and Community
- Interact with guests to ensure a great guest experience in a manner that values guests’ time.
- Assess guests’ needs to provide customized, effective purchase and return solutions and support.
- Provide technical product education by articulating the value and benefit of the product.
- Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs according to company standards.
- Dynamically provide coverage on the floor to continuously engage with guests and attend to multiple guests or store needs.
- Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests.
- Inform guests of local community programs. Plan and execute local, regional, and area driven Community projects and initiatives (e.g., local run club, international day of yoga).
Working With Others
- Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
- Establish supportive and productive relationships with all team members.
- Collaborate with team members to ensure optimal guest experience and support store operations.
Operations
- Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards.
- Use in-store technology to support store operations and provide positive guest experiences.
- Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
- Understand and adhere to people safety policies and procedures to maintain a safe work environment.
- Perform work in accordance with applicable policies, procedures, and laws or regulations.
What We Look For
- Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner
- Guest Experience: Enjoys working and connecting with, understanding, and helping guests
- Personal Responsibility: Accepts responsibility/accountability for actions; is dependable
- Self-Awareness: Is aware of how words or actions may be perceived by or affect others
- Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives
- Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging
Job Requirements
Eligibility
- Legally eligible to work in the jurisdiction of the store which you are assigned to.
Availability
- Willing to work a flexible schedule.
Other Willingness Requirements
- Willing to move through a store for most of a shift to help guests and accomplish work
- Willing to work as part of a team and also complete some work independently
Job Assets (i.e., nice to have; not required)
- Education: High School or Secondary school diploma equivalent or above.
