Responsibilities

• Customer satisfaction during and after the claims process
• Cost control of the claim payment (ensuring what is due is paid, but only what is due)
• Maximizing the recovery opportunity against TP

Job Duties

• Comply with Claims Operating Manual in claims reserving, strategy and cost management.
• Handle all claims and make sure that payment for valid claims is made to the claimant.
• Communicate with customers, updating the customers of the progress of their claims.
• Coordinate with the claims call center, surveyor, services providers, Insurer and third party.
• Review survey report and approve surveyor fee followed the agreed timescales.
• Coordinate with repairer for invoice, review and approve payment within agreed timescales.
• Coordinate with Insurer for claim payment and also third party insurer for the loss to complete recovery process.
• Assigning claim assessor for review and approved repair payment.
• Identify potential fraud cases.
• Propose candidates for expansion of Surveyor Company and inspector company network to be cover all region of Thailand and meet company target.
• Identify and report issues and risks, promptly notify line manager if any potential and actual claims leakage.
• Handle customer complaints, aiming to resolve situations to meet customers’ satisfaction.
• Reporting and handling of concerns, and compliments from customers and third party with recommended solutions and areas of improvement.
• Propose negotiation strategy for large claims
• Participate in Claim Project updated.
• Provide technical claim in-house training to the company.
• Perform other duties as assigned by Manager with fully supporting.
• Must follow on ISMS compliance

Requirements

• Bachelor’s degree or higher
• At least 3 years of claims experience and knowledge in insurance product
• Good spoken and written communication skills (Good in English communication is an advantage)
• Ability to resolve complex and complaints case
• Travel upcountry
• Excellent customer service and negotiation skills
• Accuracy and attention to detail
• Ability to analyze information
• Good administrative and computer skills