Main Duties & Responsibilities
- Ensure the achievement of store sales budget
- Responsible for managing the store costs in an effective manner
- Responsible for the overall results of the store, working closely with all team (FoH and BoH) to ensure that the day-to-day activities build into the long-term plan
- As a dynamic and inspiring leader, manage all activities to achieve store business objectives, demonstrating an excellent client experience
- Perform with high integrity in company compliance with Corporate departments
- Be an ambassador of the brand by promoting its values and ambitions within the marketplace
Key Accountabilities
- Empowered by the Retail Director/Area Manager:
Create the vision and tone for the store while at the same time driving a highly successful and profitable business with the partnership of both Regional/Corporate management
Develop and implement business action plans to maximize sales for each product category and clients tier segment
Ensure the implementation and execution of all company initiatives within the store
Ensure that the highest level of client service is provided motivating and challenging the employee (FoH and BoH)
- Guarantee the full organization of Company assets, for both the BoH and FoH guidelines
- Communicate Company set KPIs and identify strategies to ensure that the performance standards are met
- Lead daily store briefing to communicate current business trends, relevant updates and motivate the store employees to perform
- Manage and support stock levels through direct communication with key business departments
- Assure stock fill-in on basics and purchase assortment to achieve store goals
- Lead the CRM processes in order to: - guarantee the execution of the Company’s CRM initiatives - develop opportunities with loyal and potential clients
- Ensure Learning and Development activities for the store employees:
Overseeing training conducted by other Team members ensuring that product knowledge, client service, systems, procedures and teamwork are adequately covered
Collaboration with HR L&D, preparing individual development plans for the employee, which include clear, measurable goals and performance reviews on timely bases
Conducting or supervising monthly coaching sessions with the store employees to review performance and provide constructive, timely feedback
- Provide the store schedules and leadership zoning, to ensure adequate floor coverage and timely submission of payroll records for all employees
- Recap monthly store performance, reporting current business trend to cover every aspect of the business, as well as, competitors’ performance
- Monitor store expenses and maintain store operating budget while aiming to reduce overall cost
- Oversee the processing of daily incoming and outbound merchandise requests and shipments
- Guarantee the Visual Merchandising standards (note: Agile and Bottom Heavy clusters don’t include the role of Visual Merchandiser in store)
- Assure the inventory control
- Guarantee the overall store presentation that includes overseeing maintenance, housekeeping, professionalism and organization (BoH when available)
- Collaborate with Corporate departments for adhering to and enforcing all company’s policies and procedures
- Work with HR to:
Recruit and retain a high performing team
Ensure a consistent and branded onboarding experience for all new joiners
Participate to the Corporate review process for all store employees and set annual employees goals
Assure effective resolution for all the employee relations issues
Ensure Learning and Development activities for the store employees of FoH and BoH
- Assure excellent performance for the BoH team in order to:
Guarantee an effective support on the FoH activities
Be compliant with Company procedures
- Assure the effective alignment of the team in order to guarantee the store profitability and ensure an excellent level of client service
- Perform other duties as directed
Job Qualifications
- Experienced hire, minimum of 5 – 8 years of experience as a Manager in retail, Luxury retail, or service related industry in multi-category store
- Direct responsibility over specific business lines and over a portion of the team
- Industry awareness and strong business acumen
- Passion for the Fashion Industry
- Outstanding communication and interpersonal skills with excellent command of spoken and written English
