Develop a deep understanding of assigned customers business and industry to ensure maximum impact of Salesforce products
Manage accountability of Salesforce with our customers
Provide digital strategy thought leadership, leveraging Salesforce s multi-cloud platform
Scope, plan and lead the delivery of engagements that enable the desired customer business outcomes.
While supporting customer on their outcomes, you are laser focused on direct attribution of their engagement and work products to the outcomes of Adoption, Performance, Engagement.
Aligned to the highest level of Salesforce Success Plan (Signature) by delivering value from Success Engagements.
Retain and grow the most complex customers, while ensuring that the customer is on the highest level of Success Plan (Signature)
Acts as a senior member of the team, representing the Customer Success team in Joint Account Planning motions with the sales teams
Provide recommendations of additional Salesforce capabilities and services
Through a successful strategic engagement, ensure the natural achievement of financial outcomes for Salesforce:
Revenue Growth
Churn/Attrition Prevention
Securing of Renewals
Foundational Requirements & Skills
Previous customer facing experience in technology consulting, solution engineering or customer success
Strong ability to engage with C level executives on business strategy & priorities
Ability to foster trusted relationships throughout Salesforce including Customer Success, Sales and Product Management
Demonstrated leadership skills
Ability to manage highly-matrixed organizations
In-depth enterprise & industry Knowledge
Strong analytical background
Delivery excellence & enterprise agility
Ability to own complex program management for Salesforces most strategic customers
Ability to deliver a strong execution plan/roadmap for accelerated transformation
Highly Desirable Skills & Certifications
Thai & Vietnamese/Mandarin language skills
Certified Prosci Change Management Practitioner
Digital Operating Model/Transformation credentials/experience
Salesforce certifications and credentials
Skills
Vow Renewals
Business Strategy
Technology Consulting
Account Planning
Customer success
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
Salesforce
8 active jobs
Industry:
Technology
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