Responsibilities:

• Handle high amounts of live chats and incoming emails regarding risk control user inquiries
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid, and comprehensive information
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements:

• 1+ years experience of proven customer-facing experience or experience as a customer service representative specializing in handling risk control user inquiries
• Strong ability in using IT for professional use and can handle somewhat technical queries from customers
• Exceptional written communication skills and a good listener
• Ability to multitask, prioritize, and control time effectively
• Knowledge of the cryptocurrency/blockchain field is a big plus
• Fluent in English and Chinese, multilingual capability is a big plus
• Available to work on weekends and with rotated shifts between day and overnight shifts