In this role, you’ll be required to:

• Recovers overdue B2B payments from partners via calls and emails
• Negotiating repayment plans, and encouraging partners to find alternative payment solutions
• Meet the monthly assigned collection & outreach targets
• Approach challenges in a passionate, innovative, and decisive manner
• Possess excellent communication and negotiation skills, as well as an ability to work independently
• Establish contact with hotel owners/ management personnel and negotiate effectively to collect the outstanding balance owed to Agoda
• Collaborate closely with various stakeholders to verify payments and accurately record payments in the system
• Taking initiative and capable devising innovative solutions to enhance collection rates
• Contribute with effective ideas to automate manual processes and work with key stakeholders on implementing identified solutions
• Assist operational activities within the team, including but not limited to preparation of reports, data submissions etc

What You’ll Need To Succeed

• 1 – 8 years of debt collection background
• Proficient in Microsoft excel
• Must be confident, proactive and take personal ownership
• Skilled in negotiation
• Organized and detailed oriented
• Approach challenges in a passionate, innovative, determine and decisive manner
• Ability to work efficiently & independently, and to adapt to a fast-paced working environment
• Passionate and a fast learner in line with Agoda values
• Ability to problem solve and meet deadlines