Claims & KBS Support Manager – Homecare

Work Level: 1C/1D Location: Ho Chi Minh, Vietnam Key Purpose of the Role The key role is to lead the planning and execution of technical claims program for Homecare VN:

- Develop and substantiate the product claims & communications within local regulatory frameworks

- Lead content creation for KBS (Knowledge Based Selling) to be landed onto the market

- Be champion of competitor intelligence on potential competitor moves and provide guidance as R&D points of view on competitor claims. Main Accountabilities

- Manage end-to-end product claims processes including claim substantiation, documentation, and validation in compliance with the local regulatory and the internal claim guidelines.

- Design and conduct the completion of claim associated product testing

- Appraisal lab test, Sensory test, delivering on time and embeded the project workplan

- Translate science information and consumer insight into product claims and demos to maximize the impact of technology opportunities for the business

- Collaborate with marketing, R&D, legal and regulatory teams to align on product messaging and claims

- Provide the robust data for technical measurement, consumer research to support FDA registration, and Censorship submission

- Create and generate KBS focusing Social first to maximize the product story and technology impact to support the launch and market activation

- Participating in KBS event as R&D representative

- Monitor competitor products and analyze competitive claims to identify gaps and opportunities

- Manage the competitive challenges & defenses and consumer complaints that work closely with legal, regulatory, R&D and marketing teams.

- Partnership with external institutes and university for product testing Experience

YÊU CẦU

- At least Bachelor’s degree in science, consumer science, sensory science

- A minimum of 3 yrs experience in R&D Claims/CMI/Product/TPL roles, with strong focus on understanding of consumer and product journeys

- Experience in Claims and product communication development is preferred Skill & Competencies

- Excellent communication and stakeholder management skills

- Consumer & customer understanding, creative and open mindset

- Analytical mindset with ability to interpret data and trends

- Ability to manage multiple priorities in a fast-paced environment

- Passion to integrate the creative aspects of art and science to drive innovation and claims

- Having a continuous learning mindset, actively seeking new knowledge, perspectives, and approaches

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