Key Duties & Responsibilities

• Develop every sales opportunity that can arise
• Offer extraordinary customer service when attending to any client / prospect client / browser
• Follow all the sales & operations processes and requirements according to the Company policies and directions
• Perform daily stock take and sales reports
• Supervise the day-to-day operations within the team
• Assist customers enquiries, complaints and aftersales
• Manage the integration of new joiners and help manager to assign responsibilities.
• Manage and lead the team by ensuring adherence to service standards
• Support and guide teammates in achieving their goals and developing their skills
• Respect, support and work efficiently with everyone to create a dynamic team
• Manage workload of the team through prioritization and organisation of work tasks
• Support events, activities and change of visual merchandising with the marketing team
• Perform daily CRM activities such as collecting prospective client contact details, recruiting new clients and retaining existing
• Maintain the best boutique conditions at all times. e.g. cleanliness, safety, security etc

Profile:

• At least 4-5 years’ experience in retail operations with successful track record gained from jewelery or high-end luxury retail industry
• Sales and resulted-oriented
• Excellent customer service skills
• Good communication and interpersonal skills
• Self-motivated, team player, positive thinker, creative and effective
• High integrity with good ethics and values
• A team player with a can-do attitude