Responsibilities:

1) Identify needs for change:

• Work closely project team and stakeholders, to grasp current issues and requirements in order to formulate into potential solution, considering best operation & system practice and mitigation approach
• Keep up with rapidly changing industry demands and business needs
• Study, research, explore related practical theory external trends and research related to the business field and project area and build academic networking
• Conducts research and competitive analysis to identify growth opportunities
• Review materials related to business imperatives

2) Diagnosis and analyze (Gap measurement):

• Collect primary data from stakeholders to understand their priorities and challenges
• Determine a set of companies to benchmark - Conduct a benchmarking study on the companies
• Perform assessment under supervision

3) Initiate Ideas, design prototype:

• Explore possible system, tool, implications and provide recommendations
• Collect a list of hypotheses
• Test hypotheses through interviews and/or focus groups
• Support and facilitate workshop

4) Govern and deploy for execution:

• Collaborate with a project team to develop proposal, governing rules for processes and systems.
• Tracking, monitoring and report progress and concerns issues to project leader.

5) Conduct change management (ADKAR):

• Prepare communication materials to transfer, educate, and communicate Know-Hows for gaining a complete understanding of specific goals and objectives
• Gather and summarize feedbacks from the key leaders and employee groups
• Facilitate and communicate project rollout governance and activities needed to ensure all aspect of the projects are aligned and risk being managed

6) Consult, provide recommendation:

• Provide knowledge transfer and mentorship to users and stakeholders related
• Give advise line manager / employee regarding deliverables; tools & frameworks, mechanism, and application
• Develop manual, tool kit, manual and FAQ needed
• Prepare education and communication session for each target group

Qualifications:

• Bachelor's or Master's Degree in Human Resources, Organizational Development, Education, Organizational Psychology, or a related field
• Achieved a minimum GPA of 2.7 for Undergraduate and 3.3 for Post-graduate studies
• Good communication in both spoken and written in English (required TOEIC at least 550)
• Practical experience in Learning and Development
• Strong continuous Learning, Systematic Thinking, Customer Empathy
• Holistic view and creativity
• Able to work at Rayong province