Job Summary
Job Description
- Provide first and second tier support on system
- Monitor and maintain system to be stability and ready to use
- Understand, investigate, troubleshoot and resolve incidents, finding the root cause and effectively communicate to users
- Provide timely response, follow-up and resolution to ensure all support activities are tracked and closed within committed SLA
- Troubleshoot system, network problems, diagnosing and solving software faults
- Configure system according to business requirements, debug, troubleshoot, fix configuration and integration issues
- Work collaboratively with user and development team
- Provide improvement for monitoring system proactively
Skills
Functions
Full-Time
Company
106 active jobs
Bangkok
Industry:
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