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    Aman Essentials (Retail) - Training & Quality Assurance Manager

    Full-Time
    , Thailand
    Posted: September 7, 2024
    Position Details

    Responsibilities


    Service Standards and Experiences: Auditing

    • Create an audit framework in which to review Aman Retail Service Standards and Experiences
    • Regularly travel to resorts and hotels to audit on the Aman Retail Service Standards and Experiences
    • Compile audit reports on each hotel which is presented to the GM and Store/Spa Manager for the respective region
    • Provide feedback to Head Office on any training requirements
    • Go-to person for any external mystery shopper auditors
    • Work closely with the property L&D and quality assurance teams to support day to day quality assurance activities


    Service Standards and Experiences: Training

    • Support new openings in terms of training
    • Develop further training programmes and training manuals for Aman Essentials Service Standards and Experiences
    • Ensure implementation of monthly corporate guidelines
    • Travel to hotels and resorts to train teams
    • Act as a brand service standards ambassador


    Qualifications


    • 5+ years’ experience in ultra-luxury retail environment
    • Self-starter who loves People, Service and Travel
    • Willingness to travel extensively across all Asian regions
    • Demonstrates experience in identifying and articulating service standards
    • Group training experience essential
    • Ability to have difficult conversations with key stakeholders
    • Excellent verbal and written communication skills
    • Can work under pressure with multiple stakeholders across different regions
    • Innovative thinker



    Skills
    Training
    Customer Service
    Hospitality

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    Aman logo

    Aman

    4 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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