Technical Service & Development Specialist

Job Responsibilities:

• Provide technical service and development support for customers to drive business growth, including performance testing, troubleshooting, new product/application development and associated testing to enable qualification. Conduct lab work and document data properly.
• Lead projects from conception through implementation and manufacturing. Establish project plans, monitor performance according to plan and is accountable for delivering goals and objectives on targets.
• Assist with development of product value-propositions and understand competitive landscape.
• Prepare, update, and maintain technical guides and marketing literature.
• Conduct technical presentations at company meetings, technical conferences, and customer/partner facilities.
• Identify and develop opportunities for improvement and business gains. Assist regional commercial and marketing team to develop and achieve business growth plans.
• Build lab capabilities including new equipment, processes and test methods where needed.
• Maintain a high level of safety awareness at the program level and is a vocal safety advocate in all operations at the department level.

Job Qualifications:

Education

• Bachelor's Degree in Applied Chemistry/Material Science/Chemical Engineering or related science background is required. Master’s candidates are encouraged to apply.

Skills and competencies

• Minimum of 5-year work experience in specialty lubricants is required. The candidate must have experience working with external customers.
• Demonstrated ability to identify, understand and define customer needs, and drive new product/application development to meet customer needs.
• Experience with specialty lubricant technologies/applications and tribology (friction and wear) testing is required.
• Strong background in problem solving, using multiple analytical procedures to identify and characterize product development barriers.
• Demonstrated ability to analyze prior art and incorporate information and knowledge management tools and systems into work. Proficiently use patent analysis tools to maintain expert understanding of a technology/market area.
• Demonstrated ability to make clear, persuasive, concise, and well-organized oral presentations.
• Demonstrated results in a customer-facing technical role.
• Demonstrated ability to identify and drive new opportunities, and lead cross-functional teams to handle various projects and key customer relationships.
• Have a proven record of accomplishments, including new products, patents, publications and/or novel product claims.
• Effectively communicate verbally and in writing to team members and management on all aspects of program activity. Excellent English communication skills.
• Highly motivated and self-directed individual with excellent interpersonal skills and the ability to interact with employees at all levels in the organization.
• Must be able to work well in teams and to work independently with limited supervision.
• Willingness to travel extensively throughout the ASEAN region, about 30-40% of the time.