Senior Executive, Retail Operation - Tourist Customer Service

Job Summary

• Ensure services to customers are at superior level by providing a complete knowledge of tenants, attractions, facilities, services, promotion and activities in our Shopping Center.

Job Description

• Resolve customer support related issues and provide customers with proper solutions to their concerns.
• Provide excellent customer service to all clients/customers and maintain adequate appointment times.
• To promote marketing activities to the public, our customers and our tenants and have an up-to-date knowledge and information of tenants, promotional events that is currently on offered at Shopping Center
• Provide comprehensive information to our visitors including the latest promotional offers, event program.
• Support and communicate with marketing team regarding any marketing activities, promotion, events, and redemption.
• Responsible for lost & found and Parking E-stamp service for customers.
• Supports VIP membership at VIP lounge by providing and promoting information on membership benefits.
• Can communicate in multilingual such as English, Japanese, Arabic, Russia etc.

Key Qualification

• 3-5 years of prior experience experience directly related to the duties and responsibilities specified.
• Proficiency in understanding and implementing service standards,
• A positive outlook and proactive approach to problem-solving,
• Strong professional demeanor and interpersonal skills,
• Leadership qualities with the ability to influence and inspire teams,
• Dedication to fostering a positive and effective team environment
• Fluency in multilingual language