Junior Operations Officer (Control Room)

Key responsibilities

Your main responsibilities will include, but not limited to:

• Control and manage all services provided by MuvMi to be in accordance with service standards.
• Having emotional effectiveness (e,g., be polite, and be rational) in communications with both drivers and customers.
• Coordinate and support drivers and relevant teams to ensure smooth and timely service.
• Control and coordinate with the on-site teams to provide services orderly and smoothly.
• Able to control and coordinate other tasks as needed.
• Coordinate to improve and develop systems for greater efficiency. 
• Support the work of our Hero (i.e. drivers) to provide service according to the standards.
• Able to work in shifts 2-3 days a week especially on Friday, Saturday, and Sunday
• Capable of addressing ad-hoc issues promptly and efficiently, while adhering to operational standards.

Qualifications

• Bachelor’s Degree or Higher 
• Fresh graduates and university students are welcomed
• Systematic thinking. Enjoy troubleshooting.
• Enjoys challenges and embraces change. Adaptable to diverse work environments.
• Have service minds