Role Details

Responsibilities:

• Content Review: Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
• Policy Understanding: Stay updated on changing client policies and guidelines.
• Issue Resolution: Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• User Advocacy: Serve as an advocate for the user community.
• Process Improvement: Participate in process improvement initiatives to enhance the quality and efficiency of work.
• Continuous Training: Engage in continuous training programs and workgroup discussions for optimal development in the role.
• Sensitive Topics: Engage in discussions around socially sensitive topics to ensure community safety.

Basic Qualifications/Skills Needed:

• Resilience: Strong coping, emotional resilience, and stress-management skills.
• Communication: Excellent comprehension and communication skills in English and Traditional Mandarin.
• Objectivity: Ability to perform duties objectively, without personal biases, in line with client policies.
• Attention to Detail: Strong attention to detail.
• Information Analysis: Comfort with synthesizing and analyzing information from multiple streams.
• Critical Thinking: Strong critical thinking and decision-making skills.
• Internet Familiarity: Deep familiarity with and passion for the internet, internet platforms, and internet culture.
• Cultural Awareness: High affinity and cultural awareness of political and social situations relevant to the supported market and region.
• Teamwork: Ability to work well individually and as part of a team.
• Flexibility: Ability to work varying shifts, including weekends and holidays, and adapt to changing business needs.
• Commitment: Commitment to quality, efficiency, and effectiveness.
• Experience: Previous experience in business process outsourcing, customer service, or content moderation is a plus.
• Age Requirement: Must be over 18 years of age.