Fraud Investigation Lead

Job Description

• Conduct objective, fair, thorough, unbiased, and timely investigations into fraud cases
• Supervise agent case reviews, with emphasis on productivity, precision and speed
• Summarize nightly case review outcomes, with detail recommendation (if applicable) for day shifts to continue investigation
• Manage and prioritize a large and varied caseload effectively and efficiently to reduce net fraud with low false positives
• Handle ticket escalations made during night shifts
• Control and organize the reports and dashboards to be reliable, scalable, and actionable for management
• Write documents and SOPs for training, updating, and centralizing the knowledge of fraud MOs

Requirements

• Proven working experience in a related field.
• Strong interpersonal and communication skills, including the ability to interact with users (buyers and sellers), upper management, and law enforcement.
• Ingenuity and persistence to obtain case information not readily available, with an eye for detail.
• Ability to work independently with minimum supervision.
• Good organizational skills needed to manage a high volume of assigned cases.
• Honest and ethical with high levels of integrity and confidentiality.
• Degree in a related field (e.g., insurance studies, criminal justice, risk management) or other relevant certification is preferred