Conduct objective, fair, thorough, unbiased, and timely investigations into fraud cases
Supervise agent case reviews, with emphasis on productivity, precision and speed
Summarize weekly case review outcomes, with detail recommendation (if applicable) for day shifts to continue investigation
Manage and prioritize a large and varied caseload effectively and efficiently to reduce net fraud with low false positives
Investigate fraudulent activity, dig through data to identify behavioral patterns, calculate losses, and propose solutions to mitigate and prevent them.
Work with internal stakeholders to evaluate the efficiency of existing tools, processes, and policies related to fraud management
Control and organize the reports and dashboards to be reliable, scalable, and actionable for management
Write documents and SOPs for training, updating, and centralizing the knowledge of fraud MOs
Requirements
Proven working experience in a related field.
Strong interpersonal and communication skills, including the ability to interact with users (buyers and sellers), upper management, and law enforcement.
High level of data literacy and strong analytical and investigative skills and critical thinking are required for this position.
Strong English communication skills, both written and spoken, and the ability to communicate insights from data to business units.
Ingenuity and persistence to obtain case information not readily available, with an eye for detail.
Ability to work independently with minimum supervision.
Good organizational skills needed to manage a high volume of assigned cases.
Honest and ethical with high levels of integrity and confidentiality.
Degree in a related field (e.g., insurance studies, criminal justice, risk management) or other relevant certification is preferred.
Skills
Risk Management
Law Enforcement
Interpersonal Skills
Functions
Other
Other
Job Overview
Job Type:
Full-Time
Company
Shopee
194 active jobs
Industry:
Consumer Goods, Retail & E-Commerce
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