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    Fraud Investigation Supervisor

    Full-Time
    , Thailand
    Posted: September 15, 2024
    Position Details

    Job Description


    • Conduct objective, fair, thorough, unbiased, and timely investigations into fraud cases
    • Supervise agent case reviews, with emphasis on productivity, precision and speed
    • Summarize weekly case review outcomes, with detail recommendation (if applicable) for day shifts to continue investigation
    • Manage and prioritize a large and varied caseload effectively and efficiently to reduce net fraud with low false positives
    • Investigate fraudulent activity, dig through data to identify behavioral patterns, calculate losses, and propose solutions to mitigate and prevent them.
    • Work with internal stakeholders to evaluate the efficiency of existing tools, processes, and policies related to fraud management
    • Control and organize the reports and dashboards to be reliable, scalable, and actionable for management
    • Write documents and SOPs for training, updating, and centralizing the knowledge of fraud MOs


    Requirements


    • Proven working experience in a related field.
    • Strong interpersonal and communication skills, including the ability to interact with users (buyers and sellers), upper management, and law enforcement.
    • High level of data literacy and strong analytical and investigative skills and critical thinking are required for this position.
    • Strong English communication skills, both written and spoken, and the ability to communicate insights from data to business units.
    • Ingenuity and persistence to obtain case information not readily available, with an eye for detail.
    • Ability to work independently with minimum supervision.
    • Good organizational skills needed to manage a high volume of assigned cases.
    • Honest and ethical with high levels of integrity and confidentiality.
    • Degree in a related field (e.g., insurance studies, criminal justice, risk management) or other relevant certification is preferred.



    Skills
    Risk Management
    Law Enforcement
    Interpersonal Skills

    Functions
    Other
    Other

    Job Overview

    Job Type:

    Full-Time


    Company

    Shopee logo

    Shopee

    194 active jobs

    Industry:

    Consumer Goods, Retail & E-Commerce

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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