Role overview:
Key Responsibilities
Ensure the achievement of the sales goals, enhancing and developing the business
Provide an excellent client experience demonstrating knowledge about product, DNA and serving the client in accordance with the DG client ceremony
Drive individual KPI goals:
- Guarantee cross and up-selling of products for all product categories available in the store
- Build long lasting relationships with the clients
- Constantly update the Client Book information and use its contents to drive business
- Contact the clients and book appointments (also providing the appropriate follow-up on all sales or client requests)
- Ensure constant monitoring and implementation of CRM system in order to connect with them, building relationships, discover and tailor new opportunities with potential client
- Uphold grooming standards in accordance with the DG procedure
- Assist in merchandising and maintenance of the shop floor
- Uphold housekeeping standards in all areas of the store
- Able to maintain the visual display of the products
- Be a proactive team player, showing respect for co-workers, accepting instructions and providing feedback to support the store achievements and contribute to a positive working environment
- Understand and follow all company policies and procedures related to sales and service
- Ensure security awareness through client approach and service
- Perform other duties as directed
- Remain up to date on current trends
- Be engaged in social network
Requirements
- At least 2 year(s) of working experience in the retail field, luxury brands is preferred
- Passion in Luxury Retail
- Strong understanding of Client Service needs
- Good clienteling skills
- Organizational skills and understanding of priorities
- Pleasant and outgoing personality
