Data Operations Specialist

JOB DESCRIPTION:

Data Processing and Management

• Oversee the data ingestion, transformation, and integration processes to ensure the timely and accurate flow of data into various systems and databases.
• Monitor data pipelines and perform troubleshooting to address any issues or inconsistencies in data flow.
• Implement data governance policies and practices to maintain data quality, security, and compliance with relevant regulations.

Troubleshooting and Root Cause Analysis

• Receive and manage incident reports from end-users, IT teams, or automated monitoring systems.
• Assess the severity and impact of each incident and prioritize responses accordingly.
• Coordinate incident response activities, ensuring that appropriate resources are engaged for resolution.
• Track and document the entire incident lifecycle, from identification to resolution, in an incident management system.

Database Management

• Administer and manage databases, including performance monitoring, data archiving, and backup strategies.
• Optimize database performance to ensure efficient data retrieval and storage.

Automation and Process Improvement

• Identify opportunities to automate data-related processes and tasks, streamlining data operations and improving efficiency.
• Work with cross-functional teams to implement process improvements, data standardization, and data integration initiatives.

Collaboration and Communication

• Collaborate with data engineering, data science, and business intelligence teams to align data processes with business needs.
• Communicate data-related updates and issues to relevant stakeholders in a clear and concise manner.
• Communicate incident status updates to relevant stakeholders, including end-users, management, and business partners.

QUALIFICATIONS:

• Bachelor's degree in Computer Science, Information Systems, Business Management or related fields
• 7+ years of Data Operation Manager or related technical experience in a competitive service industry preferably in banking or financial services Experience with SQL, with demonstrated ability to derive insights through efficient SQL queries
• Understanding with ETL processes
• Knowledge of database design and data mapping, data processing is preferred
• Excellent problem-solving skills with strong communication, presentation, and writing skills for both technical and non-technical audiences
• Knowleadge of Azure Cloud Platform
• Knowledge of Scrum, Agile