Chuyên Gia Dinh Dưỡng (Bác Sĩ Dinh Dưỡng)

Main Purpose of Job:

Corporate Nutritionist will provide personalized and added-value/premium services for Nestlé consumers regarding the nutritional areas of our products and services. They will resolve potential consumer queries, recommend solutions, and guide product usage through features and functionalities according to standard procedures. They will also offer counseling and suggestions for positive changes in nutrition and any health issues of the consumers or their babies; and to the brands/business to ensure Nestlé NHW value and brand reputation.

• Respond to consumers queries on nutrition and health area via phone and written channels in a timely and accurate way

• Provide and clarify information regarding the nutrition of the Nestlé products and services to consumers

• Offer counselling and suggestions of positive alterations in nutrition and dietary restrictions of the consumers and their children or babies

• Follow up with consumers to ensure their issues are resolved

• Inform consumers about new product, functionality and campaign, if any

• Treat serious and sensitive consumer contacts and complaints following the specific guidelines

• Gather consumers' feedback to generate insights and complete a FAQ (Frequently Asked Questions) database and a knowledge-based documents.

• Build a relationship with the stakeholders internally (& external if required), providing them information regarding health and nutrition topics to support business decision making

• Offer counseling and suggestions to the brands/business to ensure Nestlé NHW value and brand reputation. Support the execution of Market NHW strategy to drive business growth and enhance Nestlé's reputation.

• Develop and conduct training for new hires and all CES team members continuously receive updates on nutritional knowledge

• Contribute, develop and maintain CES/NHW process documentation if required