Get to know the Role:
As a GrabMart Merchant Account Assistant Manager, you will be responsible for:
- Own relationships with FMCG clients to drive Ads sale of relevant Grab assets, including sales pitch, planning marketing calendar, execution (including merchant participation acquisition), and end-of-campaign reporting.
- Establishing and managing strong business relationships with existing and potential top merchants to drive growth for GrabMart.
- Leading all elements of account management, including business identification, business development strategy, partner negotiation, day-to-day account management, and execution of key initiatives.
- Drive growth in key accounts as measured by deliveries, GMV and revenue, as well as forming deeper relationships with partners through collaboration in other areas such as GrabPay, GrabAds, and GrabExpress.
The day-to-day activities:
- Working with the Head of GrabMart on business development strategy.
- Acquire and drive growth in key accounts as measured by deliveries, GMV, and revenue (including researching competitors and suggesting/coordinating appropriate pricing & promotional activities).
- End-to-end deal management (including working with country BD, ads, GrabGifts, transport, food, pay/financial, operations, marketing, and product to ensure the success of the partnership).
- Develop strong relationships with key partners, including but not limited to mitigating escalations that may come through Customer Support.
- Evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
- Work across functions to tailor merchant-specific needs (e.g. customized reporting, marketing support, integrations).
- Drive operational excellence by working with the merchants and operations teams.
The must haves:
- Bachelor (or above) degree in Business/ Management or equivalent.
- 3 -5 years of relevant experience (including account management, business development, partnerships or equivalent).
- Experience in managing FMCG clients or e-commerce categories is a plus.
- Excellent communication skills in both written and spoken English.
- Excellent interpersonal skills, with the ability to identify and provide comprehensive solutions for varying customer needs.
- Ability to fuse business, strategy, finance and legal concepts to lead complex, multi-faceted deals.
- Demonstrated ability to work effectively across internal and external organizations.
- Have a competitive edge and thrive in a team environment.
- Comfortable with managing data and able to perform analysis (e.g. to solve business problems).
- Analytical and critical thinker.
