Hein Van Gastel, a Dutch expert with over 30 years of experience in the Supply Chain and Logistics industry across 15 countries worldwide, shares key lessons from his career and valuable advice for those starting their professional journey.
1. Customer Focus: The Key to Success
Hein emphasizes that the "customer" is the center of every process. Success in Supply Chain doesn’t come solely from planning but from understanding and reverse engineering the customer’s needs. This ensures that every step aligns and responds to those needs with speed and quality.
2. Continuous Learning: Constant Self-Improvement
Hein mentions that lifelong learning is crucial in a rapidly changing industry like Supply Chain. Continuous learning allows us to challenge traditional ways of working and adapt to new innovations.
He stresses that he reached his current position because he constantly sought out new knowledge in the industry.
3. Current Customer Expectations
Today's customers have higher demands. They not only expect fast delivery and 100% product quality but also excellent service and convenience in transactions. Managing the Supply Chain requires flexibility to meet these expectations.
4. Lessons from Mistakes
He shares his early career mistakes, which taught him the importance of understanding the relationship between various departments beyond just Supply Chain, including production and finance. What is best for the Supply Chain department may not always align with the needs of the business or finance department.
5. Career Turning Point: Choosing a Path
Hein once faced a career crossroads. He shared how he learned programming languages and used SQL to manage data. His boss asked if he wanted to be the one writing and finding data or the one managing the project. In the end, he chose a path that allowed him to work with people and lead a team of programmers because it aligned more with his interests and strengths.
6. Dealing with Uncertainty
Hein points out that uncertainty is unavoidable in any career. He advises being brave in the face of challenges and taking action, as action helps eliminate excessive fear and overthinking.
7. Advice for New Graduates
For new graduates, Hein advises not to worry too much at the start of a career. Life always finds a way when you have the right intentions. Most importantly, don’t let anyone destroy your dreams.
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