Specialist - Performance Management (Collection)

Role&Responsibilities :

• Setup Individual Target (KPI / OKR) to support the aspiration of Retail Collection.
• Design Operating Model (including Key Activity, Time per Activity, Customer per Staff Coverage Ratio) of each segment to optimize the performance of Retail Collection.
• Build Individual Performance Tracking & Monitoring Platform to support.
• Design Incentive, Reward and Recognition programme to improve the staff’s performance and change the staff’s behaviour.
• Work with HR to develop Individual Training Roadmap to improve the staff’s capabilities
• Develop and manage Retail Collection’s budget (including related expenses and no. of headcount).

Qualifications :

• Bachelor’s degree or higher in Business Administration, Finance or related fields.
• Minimum 5 years of experience in performance management or a related field, Collection business experience is advantage.
• Proficiency in Excel, statistical tools, performance dashboards or data visualization software is preferable.
• Strong analytical and problem-solving skills.
• Excellent negotiation and communication skills.