Senior Research Manager (Quantitative-Customer Experience)

Main Job Responsibilities

• Have full responsibility for assigned clients and associated budget and profit targets.
• Partner strategically with clients to fully understand their business, proactively manage the relationship, handle issues professionally and proficiently, work towards repeat business, and capitalize on opportunities to introduce other Ipsos offerings.
• Actively work on business development with new and existing clients in a way that inspires confidence and builds long-term relationships.
• Prepare and write convincing and compelling proposals, tenders, and new business pitches.
• Proactively plan the execution of research projects to ensure budgets and deadlines are met and profitable.
• Seek opportunities to coach, develop, mentor, and delegate to team members on technical skills, consultative research skills, and account management skills to build their capability and support their development.
• In consultation with the relevant stakeholders, oversee and conduct research analysis to prepare insightful and strategic findings for clients.
• Oversee the preparation of, and fine-tune, client presentations and deliver caliber presentations.

Competencies

• A passion for understanding consumer behavior and for working with clients to uncover insights from research to build better, more profitable relationships with their customers.
• Sufficient and relevant professional research experience to fulfill the expectations of the role
• Ability, or interest, in using enterprise feedback management (EFM) technology solutions
• Existing Customer experience exposure would be highly advantageous.
• Senior-level account management, consulting, and business development skills.
• Senior-level communication, presentation, and business writing skills.
• Organizational, analytical, and strategic thinking skills, attention to detail, and outcome focus.
• Management and mentoring of more junior members of the CX team.
• Passion for research, self-motivation, and positive team orientation

Qualifications

• University degree
• Years of experience:
• For Senior Research Manager: at least 5 years of research experience
• For Associate Director: at least 8 years of research experience
• Previous hands-on project management experience
• Strong communication skills in both Thai and English
• Proficient PC skills, especially MS Office skills (Excel, Word & PowerPoint)
• Experience in project managing large-scale voice of the customer research and projects (preferred)
• Experience using enterprise feedback technology solutions in the voice of the customer research programs (preferred)
• Experience in the Financial, Banking, and Insurance industries (preferred)