Sales Support Executive

Responsibilities:

• Utilize Microsoft Dynamics to support the sales team by accurately maintaining existing client and new prospect data, managing sales pipelines, and generating reports.
• Collaborate with the sales team to ensure timely and accurate entry of client orders, including pricing, product details, and delivery schedules.
• Provide administrative support to the sales team by preparing sales presentations, proposals, and contracts, ensuring all documents are accurate, professional, and meet company standards.
• Monitor and track sales activities, such as customer interactions, leads, opportunities, and follow-up actions, using Microsoft Dynamics to ensure timely and effective customer engagement.
• Assist in preparing sales forecasts and performance reports, analyzing data to identify trends, opportunities, and areas for improvement.
• Coordinate with cross-functional teams to ensure seamless order fulfillment, resolve customer inquiries, and optimize the overall sales process.
• Maintain up-to-date knowledge of product features, pricing, and promotions to provide accurate and relevant information to clients and the sales team.
• Contribute to the continuous improvement of sales support processes and systems, making recommendations for enhancements and implementing approved changes.
• Provide exceptional customer service by promptly responding to client inquiries, resolving issues, and ensuring client satisfaction throughout the sales process.
• Collaborate with the sales team to develop and maintain positive customer relationships, identifying upselling and cross-selling opportunities

Qualifications

• Bachelor's degree in business administration, marketing, or a related field is preferred.
• Proven experience as a Sales Support Administrator or in a similar sales support role.
• Proficient in using Microsoft Dynamics or similar CRM software.
• Advanced proficiency in Microsoft Suite, including Word, Excel, PowerPoint, and Outlook.
• Excellent organizational and multitasking skills with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail and ability to maintain accuracy while working with large amounts of data.
• Exceptional interpersonal and communication skills, both written and verbal.
• Action-oriented mindset with the ability to take initiative and make informed decisions.
• Ability to work effectively as part of a team, collaborating with colleagues from various departments.
• Strong problem-solving skills and the ability to adapt to changing priorities and requirements.