Retail Operations Lead

A Day In The Life

• Collaborate and work cross functionally with a wide array of partners (i.e. Community Manager, Regional Manager, and Learning & Leadership Manager) to all areas of store operations: asset protection, inventory counts, store technology, operations calendar, consumables, etc.
• Support the stores with in the moment solutions (from all aspects of the business) from your store experience, at times this may result in after hours support.
• Work closely with your SSC partners locally and globally to drive/consult around new innovative processes alongside refining existing processes. This will include supporting implementation/roll-out in stores.
• Develop communication strategies to support the roll-out and implementation of regional projects/initiatives.
• Facilitate follow-up support and feedback collection on communication, projects and initiatives.
• Through successfully managing and executing a variety of projects, enrolling local and international stakeholders and collaborating with cross-functional partners within the business.
• Provide data analysis to support market business and result of projects and initiatives.
• Provide first hand support to the store and coordinate with other functions on IT, Finance, P&C, Logistics, Product, etc.
• Identify and make recommendations to elevate the current way we are operating.
• Manage the Opening and Optimisation process of new and existing stores in collaboration with Market Director, Regional Manager, and Store Development Team to ensure a smooth opening process utilizing checklists and timelines.
• To be present in stores at least once a week.

Qualifications

• 5+ years experience ideally within a retail environment
• Ability to speak and read Thai & English is a must
• Strong ability to work independently and cross-functionally
• Strong leadership capabilities and communication skills
• Attention to detail
• Resourceful and high level of initiative
• Data analysis
• Enrollment and ability to influence
• Proven ability to work with and lead a cross functional team

Must Haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness, and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.