Platform Operation and New Business Development Manager

Job Summary

• Exploring and developing new business opportunities to add value for Contact Center, AIS Partner, AIS Shops and relevant business units including analyzing business data for service enhancement, service optimization and new business model development.

Job Description

• Explore and develop new business opportunities to add value for contact center platform, outsourced contact center solution, AIS touchpoint (Online, Shops, Mobile Application) or relevant enterprise business units.
• Define new business development analysis, Project feasibility, Key business requirements related to customer insight/ business pain point/service innovation, etc.
• Coordinate with relevant business units for new customer implementation including project plan, solution design, cost/benefit analysis ensuring project implementation is in good order.
• Close collaboration with IT teams, arrange business development meetings with prospective clients to developing business development strategy and growth platforms.
• Analyze and recommend product proposals, contracts, and any further documentation.
• Act as point of contact for platform resolution and escalation of all key items with external customer and internally with cross functional.
• Interact with senior management levels at a client and/or within AIS, involves negotiating or influencing on significant matters.
• Service & Platform Analysis for finding industry GAP, business pain points, room for improvement and provide recommendations.
• Gather relevant market information and best practices in contact center technology movement, benchmarking, or industry trend.