Market Coordinator Lead

Job Description

Market Coordinator Lead Responsibility:

• Able to have the MC team to achieve the core KPIs metric for the company especially availability, rate extension, flex parity, content quality.
• Able to lead, motivate and train the MC team to be on the right track based on the company goal and objective. Able to come up with any initiative and suggestion that can improve the overall performance of the MC team such as training, any exercise needed, anything that can further improve the workflow process.
• Understand each MCs performance clearly, understand each MC’s strength and weakness to improve them in their weak point area and grow them further in their strength points.
• Regularly communicate the clear goal to the MC team to ensure that they are on track and doing the right thing. Take initiative to anticipate certain issue that may arise and come up with Standard Operating Procedure (SOP) that can smoothen the group MC workflow.
• Able to take new challenges, adapt to new changes, posses the can do attitude and able to motivate Group MC to commit on actions to achieve our key goal and company objective.
• Being accepted as the leader by Group MC. Able to influence/convince the group MC to understand the company perspectives and be able to balance the situation of company benefit and the MC’s team benefit. Think of the team benefit more than oneself performance.
• Main point of contact and accountable for partner
• Take ownership of customer concerns regarding Technical issue, Customer issue and more
• Work together with ME, AMM, MM and SMM to understand territory needs, act as a partner to support hotel efforts
• Point-of-contact for customers regarding any operational issues
• Works closely with fulfillment department and tech support to ensure all outgoing new, repaired and replacement units are up to date with latest and relevant software.
• Coordinate with Customer Operation team to support calls and emails relating to customer issue.
• Back Up for answering multi-line phone system, screens and directs incoming phone calls to appropriate partner.
• Review allotment daily for accuracy and product availability to ensure timely delivery and expedite as needed.
• Supervise, coach and lead MC in the team

Qualification :

• At least 2 years of relevant work experience
• Ability to lead and drive people to achieve team objective
• Excellent interpersonal and communication skills
• Familiarity with Hotel, Service and Online Travel Agent businesses
• Fluent in Thai and English
• Thai Nationality