Job Summary
Lead and manage client accounts to ensure smooth client business integration and drive business growth of clients.
- Act as a main gateway between clients and DKSH to maintain business relationship and to maximize the level of satisfaction.
- Coordinate with internal departments to ensure all operation issues raised by clients are responded effectively and timely.
- Drive company operational efficiency projects.
General Responsibilities
Business Review
- Prepares and Leads business review meeting with clients.
- Review clients’ operations performance.
- Update market situation to ensure that clients receive up-to-date information which is useful for their business decision.
- Act as company representative to communicate all necessary issues to clients.
- Work with client’s management team for solution of issues raised and ensure that all issues raised are responded within the defined response time.
Client Service and Supply Chain Network Management
- Liaise with Client management team for their requirements and daily problems encountered.
- Coordinate with DKSH internal teams to provide effective solutions for client’s requirements i.e. order processing, credit control, inventory management, etc.
- Facilitate new business integration process.
- Act as DKSH representative to facilitate ad-hoc operation issues.
Drive Operational Efficiency through Assigned Projects
- Coordinate between clients and internal departments to drive company’s projects which increase operational and cost efficiency; i.e. managing warehouse space, promoting the use of electronic tools, monitoring problem bills, etc.
Functional Skills And Knowledge
- 3-5 years of experience in related fields
- Strong knowledge in Healthcare supply chain management
- Understanding in end-to-end Distribution process is a plus
- Demonstrate strong understanding of clients' industry/business/products
- Demonstrate strong client management and communication skills
- Proven project management skills
- Strong analytical background and knowledge of statistical analysis methods
- Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
- Demonstrate fluency in English, both written and spoken
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
