Head of Delivery Platform

Role & Responsibilities

• Lead and responsible for full-stack of Solution, focusing on common on boarding platform

• Define project scope based on objectives given by project owner and executive until manage project in terms of timing, deliverables, budget, and risks

• Define clear vision and aspiration of the new digital products, based on understanding of the customers’ pain points, competitive landscape and the bank’s strategic direction

• Understand customer’s needs and define clear problem statement

• Benchmark to competitive landscape (banks and non-banks)

• Define what the new digital solutions aspire to be and how to measure the success (OKR)

• Oversee the product development process to go from high-level product concept to business requirement, customer journey design and ultimately the delivery of the product

• Ensure design principles and service standard of the new products meet the requirement imposed by the bank / OneApp as a platform in order to ensure consistent and seamless customer experience

• Monitor business result and customer feedback as input to post-launch continuous improvement or if necessary, pivoting of the product concept to new areas

• Lead design and execution of IT Proof Of Concept (POC) that is relevant to scope of area of responsibility

Qualifications

• At least 10 years of experience for people management

• Knowledge of relevant programming languages

• Comfortable communicating with executive leadership and understanding of how to manage a budget

• Familiarity with best practices and training for software development

• Ability to work with necessary tools and software

• Coding and programming knowledge

• Understanding cybersecurity protocols and best practices

• Working with software engineering tools and software